Hello and welcome to another addition to the Miller NAFEM blog series! This time around we will be focusing on a manufacturer that has built their way up to being at the top of the food prep chain in the industry, Nemco.
In a big step forward for Nemco from manual to powered food prep, they partnered with Swedish food prep brand Hallde to make their first line of combi cutter food processors. These new dynamic machines are four-speed adjustable and have a wide array of swiss-army like attachments for cutting many different vegetable and cheese products. The processor works fast and minimizes stress on not only the food, but the blades as well. This ensures optimal food integrity and extended operational life for the product.
We went by the Nemco booth to ask Sales Manager for the Eastern region Chris Fisher about NAFEM and how this convention helps them put the word out about all of their exciting new products.
“Well, you know, a convention like this is really important for us,” Fisher said. “We have a lot of valued partners, such as Miller & Associates, that go out and deal with the end users, the chains, and things like that, but this does allow us some times to get some of that first-hand feedback from those customers while they’re walking through the booth and hear some of the needs and the interests that they have…they wouldn’t normally reach out to somebody and say, ‘hey, I have a need for this particular product,’ but as they’re walking through your booth and they see something similar, it prompts them to say ‘hey, what about this’ or ‘what about that?’ So, you know, we’re able to get some information and some feedback that, normally, we might not otherwise be able to [get.]”
Nemco prides themselves on a seamless customer service experience. When a customer purchases a Nemco product, they want that customer to not worry about potential problems. If one is to arise, they want to deal with the issue quickly and painlessly, so that when that customer needs another product, they won’t hesitate to choose Nemco again. With all the exciting things going and great people working at Nemco, Miller & Associates believes that won’t be a problem anytime soon.
You can check out our other article on Nemco here:
Food preparation is arguably the most important part of the food service process. Improper food preparation could lead to uneven portions, uneven cooking throughout a dish or, on the more serious side of things, food-born illnesses creeping their way into the dishes that are being served to the customer. Food prep can also be dangerous. If you’re not careful (like I tend not to be), you can end up hurting yourself; chopping off a finger is not good for your health or the food you are preparing. Nemco Food Equipment aims to solve all the problems you may have with food prep while making it fun and convenient.
Nemco’s beginnings date back to 1976, when Earl Neidhart and his sons Ed and Neil established a small machine shop in Hicksville, Ohio, naming it NEMCO as an acronym for Neidhart Engineering and Manufacturing Company. Since then they have expanded into a national food prep equipment supplier, with equipment ranging from a simple food slicer up to more complex machinery like shrimp cutters/deveiners and cleaning wells. The people at Nemco are known for being innovators for new food prep equipment solutions that make labor intensive preparation faster and more cost efficient; creating innovative solutions such as the spiral fry cutter in their early days and helping out greatly in markets like c-stores, offering hot dog rollers, bun warmers, food merchandisers, and even waffle makers.
Nemco looks out for their customers through every step of the purchasing process and even beyond. Before any piece of equipment even leaves the factory, specialists perform a 9-Point Resolute Inspection for Performance, Reliability, Fit & Finish. This includes making sure that all knobs, handles and pins are firmly in place, that the blade integrity is good (meaning no misalignment, no damage, etc.), and even down to the smallest cosmetic detail. If any problem arises, assembly team workers have the right to stop the line until all issues are resolved. Even post-purchase, Nemco continues to be a leader in customer service and post-purchase help. Miller & Associates’ Houston area sales rep Daniel Bonilla talks about the quality of Nemco’s customer service team.
“Although many other companies compete with Nemco’s unique products, many end users continue to choose Nemco for their proven track record on equipment and customer service. Customer service goes well beyond simply delivering on a promise. After the fact, the team at Nemco strives in an ongoing process of continuous improvement to maximize their satisfaction in savings and maximization in customer satisfaction and return on investment.”
Even today, Nemco continues to release new products that innovate and help the everyday end user save money and time, having just unveiled a new line of food processers at the NAFEM show in early February. Whatever your food prep needs may be, Nemco has your back
Miller & Associates is proud to announce that we are now representing Nemco Food Equipment.
For the past 26 years, Nemco has been a proven leader and innovator of countertop foodservice equipment.
“We are very excited for the opportunity to represent Nemco. Their culture, their values, and their products match perfectly with Miller & Associates. We look forward to advancing Nemco’s presence in the Texas/Oklahoma market.”